I am not sure what the big hoopala is here. The writers at flo seem to follow discussions here as I've seen quite a few articles parallel much of the DCP discussion. Sometimes I think we take things WAY to serious (myself included) and start criticizing a company that seems to be making a concerted effort at doing things right. Are they perfect? They are definitely far from that.
I was actually not expecting very much from Flo's streaming service, but to my surprise the quality was actually not bad at all (my grades are audio A, video B-) from my own personal experience. Although to note, my computer is set-up for a high-end gaming experience, so this may be a differentiating factor in why I'm satisfied with the experience from Flo. My main complaint of the video experience is that video staff that seems to miss "capturing" the cool show moments for many of the corps and close-ups are WAY TOO CLOSE imo.
As far as other customer issues. I've read people complaining about being charged, but never actually took the steps to properly cancel their subscription. I canceled my subscription without incident. I've heard people complain that they were charged for a yearly subscription and wanted monthly, but failed to read that if you pay yearly you are in effect just getting a monthly savings. I've heard people complain about what days their card is charged, yet fail to read the terms of service agreement. If you rush through things without taking the time to actually read and understand what is clearly outlined for all to see, then most of these issues would not even exist in the first place.
That said, Flo should perhaps follow the playbook of my local grocery store "Stew Leonard's"...that store has grown to become not only the World's largest dairy store, but one of the most renowned grocery stores, with annual sales of almost $400 million and almost 2,000 team members (top 100 best places to work as well - Source: fortune magazine).
"Rule #1 -- The Customer is Always Right"; Rule #2 - If the Customer is Ever Wrong, Re-Read Rule #1." This principle was so essential to the foundation of the company that it was etched in a three-ton granite rock at each store's entrance.