I was not given any notice that my subscription would expire. I knew that and requested that my subscription be canceled immediately after Finals. I made this request by email. They responded that someone would take care of it. I notified Flo on 8/13. They charged me again on 8/19.
I contacted my bank and notified them that I would not pay this charge. My bank gave me Flo's phone number and suggested that I contact them and resolve this by contacting Flo by phone, which I did. Someone from Flo called me and told me that I did not follow the proper procedure to cancel. I told them that I read their FAQ and followed the instructions that I found there.
I was told by Flo that they would not remove the charge, and I should resolve the issue through my bank.
I realize that in the future I will not be allowed to subscribe to Flo. But their video coverage was terrible. I didn't see a complete Blue Devils show until semis and finals. I was either without sound or the video resolution jumped all over the place. It was pitiful.
I subscribe to live music streaming services frequently and have never had a problem. So I question that my reception is not capable of receiving a high quality production. While I was polite to Flo when talking to them, they talked to me like "tough luck". So goes the Flo.