Liahona Posted June 20, 2014 Share Posted June 20, 2014 I was a little skeptical about this post at first...not that I ever need or will need to order percussion equipment...but after further quick investigation...I found some disturbing customer complaints on ripoffreport.com...it seems this behavior has been going on for quite a long time. http://www.ripoffreport.com/reports/specific_search/XYMOX%20PERCUSSION Quote Link to comment Share on other sites More sharing options...
corps8294 Posted June 20, 2014 Share Posted June 20, 2014 Turn 'em in to the Better Business Bureau. Quote Link to comment Share on other sites More sharing options...
olddawg Posted June 20, 2014 Share Posted June 20, 2014 I've been lurking for a while but had to chime in on this one. I had a much less pleasant experience than the OP regarding a product ordered from Xyomx. This was about 2 years ago. Jen and Kevin both called me on my cell and called me all kinds of foul names for pointing out the product I ordered was not what I actually received. I have been a percussionist for over 25 years, have more pads than I care to admit and have experience making pads and dealing with rubber suppliers, so when I'm told I don't know what I'm XXXXing talking about (followed by more foul language), I simply won't deal with it. It took several months to get a refund. I will never recommend anyone sending their money to this company. I know many love the products, but their version of customer service is beyond unacceptable and make the product useless to me. BBB complaints are essentially useless. File complaints with the California Department of Consumer Affairs. Quote Link to comment Share on other sites More sharing options...
seen-it-all Posted June 20, 2014 Share Posted June 20, 2014 Send in Gordon Ramsay. (if you're unsure what I mean, just google Amy's Baking Company in Arizona.) 3 Quote Link to comment Share on other sites More sharing options...
MotorCityMusician Posted June 20, 2014 Share Posted June 20, 2014 Send in Gordon Ramsay. (if you're unsure what I mean, just google Amy's Baking Company in Arizona.) Hes actually a really nice guy. Unless you are completely stupid lol. Great with kids. Quote Link to comment Share on other sites More sharing options...
MikeD Posted June 20, 2014 Share Posted June 20, 2014 Hes actually a really nice guy. Unless you are completely stupid lol. Great with kids. if you watch the British version of Kitchen Nightmares, he is FAR less abusive. He ratchets up his approach here in the US. Quote Link to comment Share on other sites More sharing options...
seen-it-all Posted June 20, 2014 Share Posted June 20, 2014 (edited) Ramsay's abrasiveness is not what I was referring to, but rather the monumentally poor customer service of one of the restaurants he was called in to help. It made national news last year. Google Amy's Baking Company to learn more. Sorry for taking the thread off-topic. Edited June 20, 2014 by seen-it-all Quote Link to comment Share on other sites More sharing options...
mingusmonk Posted June 20, 2014 Share Posted June 20, 2014 Given their practices, what's the over/under before one of them joins DCP to report this thread and try and have it removed? Quote Link to comment Share on other sites More sharing options...
zachariaswmb Posted June 20, 2014 Share Posted June 20, 2014 Given their practices, what's the over/under before one of them joins DCP to report this thread and try and have it removed?I'm more hoping that they join the conversation. I'm making popcorn. 2 Quote Link to comment Share on other sites More sharing options...
Cainan Posted June 20, 2014 Share Posted June 20, 2014 Moving this to the appropriate forum... We can be a bit lenient in the off season but now that corps are actually on the field for real, we need to keep threads to the appropriate forums. Sorry. Quote Link to comment Share on other sites More sharing options...
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