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Blue Knights Create Director Of Member Experience Position

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Ascend Performing Arts is pleased to announce Daniel Belcher as Director of Member Experience for the Blue Knights Drum and Bugle Corps. Daniel Belcher will be stepping into a role which is new to Ascend Performing Arts, where he will be working to both oversee and innovate upon the positive experience of the members of […]

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my head spins.

breakfast in bed.

wait staff for lunch and dinner

rv travel for all members

weekly staff review by members

stagehands for all scenery 

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Isn't this a fancier name for tour director?

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Director of Member Experience is a relatively new title, with expanded responsibilities, for any number of positions: Membership Director is one. Recruit, Engagement, Customer Service, are other position titles that could come under this new metric. Whether this position with the Blue Knights is merely a title change, or will include new approaches, it does keep up with industry evolution. An all-around good thing!

Here is just one way to look at the position:

"Member experience is how someone sees, uses, and interacts with your association. It's also one of the most important tools at your disposal. How members deal with an organization shapes their view of it, so to keep them coming back, you want to engage them through their experience."

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