this is long, but since I ended up with a refund, it is worth posting
some lines were edited out
Tri
Basically, the audio level is low.
Thom
well I dont need tech support to tell me that... I am assuming that someone already checked the volume button and found out it was not that basic
Thom
please transfer me to a manager
Aldo has joined the chat..
Aldo
Hello Thom...
Aldo
I can tell you about the audio...
Thom
please do
Aldo
essentially our feed from the Stanford AV folks has been substandard all nightme issue with this broadcast
Aldo
Despite a successful test earlier today, we cannot find the problem.
Thom
so it is an issue with the staff on site?
Aldo
The super of dci.org and the super of the Stanford AV group are still trying to find the issue
Thom
and not with your company?
Thom
I trust that some form of refund will be forthcoming considering that we are now over halfway through the event and it has yet to function properly?
Aldo
I can issue a refund, and we are aware that the problem exists. If you'd like me to process that, please let me know.
Thom
please do
Thom
also pass along the confirmation number once it completes
Aldo
I need your email address
Aldo
then I'll find it, and an email confirm will follow
Thom
edited out my email
Thom
I will standby here and await the mail
Aldo
On our end, it's done
Aldo
the email may take several minutes
Aldo
and the credit may not happen until monday
Aldo
depends
Aldo
You can stay here, of course.
Thom
nevermind, got the email many thanks for your assistance in resolving this
Aldo
You're welcome, and I do sincerely apologize about the problem.
Aldo
We don't like it, either!
Thom
again, thank you
Thom
goodbye
Within two minutes I had the email confirming the credit to my card
T