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Hey... at least the cameras finally got a close up of the SCV plate line!

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this is long, but since I ended up with a refund, it is worth posting

some lines were edited out

Tri

Basically, the audio level is low.

Thom

well I dont need tech support to tell me that... I am assuming that someone already checked the volume button and found out it was not that basic

Thom

please transfer me to a manager

Aldo has joined the chat..

Aldo

Hello Thom...

Aldo

I can tell you about the audio...

Thom

please do

Aldo

essentially our feed from the Stanford AV folks has been substandard all nightme issue with this broadcast

Aldo

Despite a successful test earlier today, we cannot find the problem.

Thom

so it is an issue with the staff on site?

Aldo

The super of dci.org and the super of the Stanford AV group are still trying to find the issue

Thom

and not with your company?

Thom

I trust that some form of refund will be forthcoming considering that we are now over halfway through the event and it has yet to function properly?

Aldo

I can issue a refund, and we are aware that the problem exists. If you'd like me to process that, please let me know.

Thom

please do

Thom

also pass along the confirmation number once it completes

Aldo

I need your email address

Aldo

then I'll find it, and an email confirm will follow

Thom

edited out my email

Thom

I will standby here and await the mail

Aldo

On our end, it's done

Aldo

the email may take several minutes

Aldo

and the credit may not happen until monday

Aldo

depends

Aldo

You can stay here, of course.

Thom

nevermind, got the email many thanks for your assistance in resolving this

Aldo

You're welcome, and I do sincerely apologize about the problem.

Aldo

We don't like it, either!

Thom

again, thank you

Thom

goodbye

Within two minutes I had the email confirming the credit to my card

T

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i don't remember a lot of this drill. is it new or did they just clean it?

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this is long, but since I ended up with a refund, it is worth posting

some lines were edited out

Tri

Basically, the audio level is low.

Thom

well I dont need tech support to tell me that... I am assuming that someone already checked the volume button and found out it was not that basic

Thom

please transfer me to a manager

Aldo has joined the chat..

Aldo

Hello Thom...

Aldo

I can tell you about the audio...

Thom

please do

Aldo

essentially our feed from the Stanford AV folks has been substandard all nightme issue with this broadcast

Aldo

Despite a successful test earlier today, we cannot find the problem.

Thom

so it is an issue with the staff on site?

Aldo

The super of dci.org and the super of the Stanford AV group are still trying to find the issue

Thom

and not with your company?

Thom

I trust that some form of refund will be forthcoming considering that we are now over halfway through the event and it has yet to function properly?

Aldo

I can issue a refund, and we are aware that the problem exists. If you'd like me to process that, please let me know.

Thom

please do

Thom

also pass along the confirmation number once it completes

Aldo

I need your email address

Aldo

then I'll find it, and an email confirm will follow

Thom

edited out my email

Thom

I will standby here and await the mail

Aldo

On our end, it's done

Aldo

the email may take several minutes

Aldo

and the credit may not happen until monday

Aldo

depends

Aldo

You can stay here, of course.

Thom

nevermind, got the email many thanks for your assistance in resolving this

Aldo

You're welcome, and I do sincerely apologize about the problem.

Aldo

We don't like it, either!

Thom

again, thank you

Thom

goodbye

Within two minutes I had the email confirming the credit to my card

T

Well that's good.

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this is long, but since I ended up with a refund, it is worth posting

some lines were edited out

Tri

Basically, the audio level is low.

Thom

well I dont need tech support to tell me that... I am assuming that someone already checked the volume button and found out it was not that basic

Thom

please transfer me to a manager

Aldo has joined the chat..

Aldo

Hello Thom...

Aldo

I can tell you about the audio...

Thom

please do

Aldo

essentially our feed from the Stanford AV folks has been substandard all nightme issue with this broadcast

Aldo

Despite a successful test earlier today, we cannot find the problem.

Thom

so it is an issue with the staff on site?

Aldo

The super of dci.org and the super of the Stanford AV group are still trying to find the issue

Thom

and not with your company?

Thom

I trust that some form of refund will be forthcoming considering that we are now over halfway through the event and it has yet to function properly?

Aldo

I can issue a refund, and we are aware that the problem exists. If you'd like me to process that, please let me know.

Thom

please do

Thom

also pass along the confirmation number once it completes

Aldo

I need your email address

Aldo

then I'll find it, and an email confirm will follow

Thom

edited out my email

Thom

I will standby here and await the mail

Aldo

On our end, it's done

Aldo

the email may take several minutes

Aldo

and the credit may not happen until monday

Aldo

depends

Aldo

You can stay here, of course.

Thom

nevermind, got the email many thanks for your assistance in resolving this

Aldo

You're welcome, and I do sincerely apologize about the problem.

Aldo

We don't like it, either!

Thom

again, thank you

Thom

goodbye

Within two minutes I had the email confirming the credit to my card

T

Nice!

Unfortunately, I don't expect a refund of my platinum membership. what are platinum members getting?

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