Whoever brought up key poulan, there are many many arrangers I'd rather see at Phantom than him. He would be an improvement on what they have now, but that's not saying much. He arranged one good show at vanguard, scheherazade. Other than that, nothing spectacular.
i don't know what their issue is, if it's money to afford any designers that have a clue then it's going to be tough to overcome. A program coordinator/artistic designer should be their priority, they need direction and vision. It seems that they feel that they have to modernize with props and costumes and all that, but nobody involved has a clue how to do it effectively. I don't think they HAVE to modernize, they just need to do what they do well.
I think they can move up in placement with their current brass in percussion staff, it's all just design. I love will pitts but his arrangements are so stale. How many times did they just hold a solid chord out this year with out any moving parts within it? Boring.
Good luck to them.